treilley
Sustaining Partner
I recently installed 6 new opening portlights in my '85 35-3 from Bomar. I feel I did a pretty good job bedding them and some professionals I had look at them say they look good and should not leak but they do. I found a drop of water on one of the dogs after some moderate rain last week. I removed the screw that holds the aluminum dog block onto the extrusion and a stream of water ran out of the extrusion. The only visible holes in the extrusion are the two at the bottom that are used the attach the dogs(that the water came out of). The only other break in the extrusion is in the top center where the seam of the extrusion comes together.
I have called Bomar and so far I am very disappointed. First, they kind of implied there was nothing they could do. When I pressed them(they are after all still under warranty), they asked me to prove that the portlights are indeed theirs with photos(even though they have a record of my purchase last fall). I sent the photos Tuesday night and left a message yesterday but have not heard a thing from them.
Has anyone dealt with Pompanette in this capacity before? Should I start going up the food chain? Not all the portlights leak although I feel the others could start any day now. I will probably wait until noon today and then start asking for supervisors. At this point I would be happy with my money back and buy portlights from Lewmar or Newfound metals but I don't think they make any for the size opening I have.
I have called Bomar and so far I am very disappointed. First, they kind of implied there was nothing they could do. When I pressed them(they are after all still under warranty), they asked me to prove that the portlights are indeed theirs with photos(even though they have a record of my purchase last fall). I sent the photos Tuesday night and left a message yesterday but have not heard a thing from them.
Has anyone dealt with Pompanette in this capacity before? Should I start going up the food chain? Not all the portlights leak although I feel the others could start any day now. I will probably wait until noon today and then start asking for supervisors. At this point I would be happy with my money back and buy portlights from Lewmar or Newfound metals but I don't think they make any for the size opening I have.