I was able to get *very* good technical help from the main US office listed below, in 1995 or 96 (hatch problems). In '99 I called again and was abruptly referred to a West coast distributor who had far less product knowledge (or interest).
>>>>>
Lewmar Inc
351 New Whitfield Street
Guilford,CT 06437 USA
Tel: +1 203 458 6200
Fax: +1 203 453 5669
Email:
info@usa.lewmar.com
>>>>>>
You might try the main number and see if they can/will help. There are vast numbers of this model port on boats (heck, my Olson has 5 of 'em). As a general sort of rule-of-thumb, I have found this company likes to sell a whole new (improved!) product rather than deal with shortcominings of any kind in existing customer base...
(and that is strictly *my* opinion).
Since my batting average is 50%, there is certainly hope that they will help you.
All the best, Loren